If you see or suspect abuse
If a person discloses abuse, believe them. Do not judge them or deny the abuse.
For more information, download our Response Guidelines
Some common reasons why a victim of elder abuse may not want to report it include:
Fear
Conflicted regarding the relationship with the perpetrator
May not identify the behaviour as abusive
Fear of losing the relationship
Fear of the abuse escalating
Shame or embarrassment
Misinformation regarding their rights
Lack of awareness of resources
Self-blame/feeling they deserve the abuse
Unsure how to seek help
If you suspect abuse
Be sensitive to the person’s culture, religion, and comfort level with disclosing what is happening. Consider the person’s wishes; their willingness to make changes to the situation; and their ability to recognize that they may be a victim of abuse. If you suspect the person being abused has a cognitive impairment that is preventing them from recognizing the abuse, seek further guidance.
Ensure immediate safety.
Actively listen and reassure that it is not their fault and they are not alone.
Understand the situation. Get the facts.
Ask what they want to do and let them know help is available.
Document any abuse that you see – write down the date and what happened.
Find out what local services are available in your area.
How should I respond to the abuse?
If the person discloses an abusive situation where they are not at imminent risk and they do not wish to seek help, the most important thing you can do is be there for them–listen and support them. Do not feel badly if your first offer of help is rejected. This can be a common initial reaction. Don’t give up hope.
Try this as a response
“Ok. I will respect your wishes. I just want you to know that you can talk to me anytime. Is it ok if I ask you about this the next time I see you?”
What else can I do?
Speak with a professional who will help you to review the situation logically and plan how you will respond in the future.
Create a safety plan with them.
Reduce their isolation until they can decide to seek help. Before a person will seek or agree to accept help, they need to be able to trust you and know that you will follow through with the help that you offer to give